Terms & Policies
These documents govern your use of COMCA - the platform, marketplace, warehouse, and services. By using COMCA you agree to the Master Terms & Conditions and the policies incorporated into them.
Last updated: 1 June 2026
Master Terms & Conditions
The core agreement governing your use of the COMCA platform, website, marketplace, and services.
Consignment Agreement
How items you submit to COMCA are stored, catalogued, listed, and sold on your behalf.
Warehouse Rules & Access Policy
Rules for items stored, processed, or handled within the COMCA warehouse.
COMCA Credits, Wallet & Payouts
How COMCA Credits, the Wallet, and Seller Earnings work - including what Credits are, what they are not, and how real-money payouts are handled.
Insurance & Declared Value Policy
How Declared Value and optional insurance determine COMCA’s liability for your items.
Evidence & Claims Policy
What evidence is required, and how COMCA evaluates claims for loss, damage, or discrepancies.
Returns, Refunds & Chargeback Policy
How returns, refunds, disputes, and chargebacks are handled on the COMCA marketplace.
Acceptable Use & Prohibited Items Policy
Required conduct, prohibited activity, and items that may never be submitted to COMCA.
Security & Data Handling Policy
How COMCA protects your data, secures its systems and warehouse, and responds to incidents.
Contact
Suite 99, Shop 4, 11–13 Coronation Avenue, Pottsville NSW 2489, Australia